Graham Wallace Plumbing and Heating is a Belfast based company
which aims to deliver the highest standard of workmanship
at a price you can afford.
0% Finance on all New Gas Installations
Our commitment to customer complaints.
We are committed to providing high quality products and services for all our customers. Of course, as we install Gas installations into properties of all types and ages can be complicated, we recognise that very occasionally things can go wrong.
If you have a query or complaint, we want to know as soon as possible to help us put things right promptly.
Just contact our Customer Care Team with your details and a description of your problem. We are here for you from <8:00am to 4.15pm Monday-Friday>:
Call us: 07878548460
Email us: grahamwallace79 @ gmail.com
Write to us: Graham Wallace Plumbing & Heating LTD Customer Services
47 Knockvale Park, Belfast, BT5 6HJ
However you contact us, we will:
- Let you know we’ve received your query
- Tell you who will be responsible for investigating along with their contact details
- Endeavour to return phone calls and emails within one working day
- Do everything we can to resolve things as quickly as possible
- Do what we can to attend within fourteen days if a visit to your property is needed
- Keep you regularly informed of progress throughout
If you’re unhappy with the way things have been resolved and you have a complaint about your experience with us, we will review your complaint in line with our relevant Complaint Procedure.
Graham was very reassuring and thorough in explaining what was involved in converting from oil to gas heating and I can unquestionably recommend him and his excellent team. They arrived as arranged and had the heating up and running by evening. Their... View More
Leaks and repairs
Wet rooms installation
High efficiency boilers
Phoenix Natural Gas service
Water tanks service
Sink units install
Oil to gas conversion
Boiler service and replacement
Range installation and service
All domestic work
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